Ready for life.
Ready for review.
TIFA Next helps young people in care and leaving care learn what they need to live on their own, manage their money, make sense of their letters and get help when they need it. Your team gets the record for every review without chasing it.
In Wales, care leavers under 25 don’t pay council tax. Next step: ask your personal adviser to tell the council.
Built by TIFA Life, a supported accommodation provider working with councils across Wales. We made it for the young people we support, then opened it up to councils.
Every young person you support, from care to their own front door.
Young people in care, in supported accommodation, and leaving either. TIFA Next stays with them as they move on, so the skills they build at 16 are still on record when they sign their first tenancy.
Still in care
Learning the basics at their own pace, with their worker confirming each step as they go.
First flat
Rent top-ups, meter readings and the pile of letters that arrives with a new tenancy.
Starting college or work
Travel, timetables and a weekly budget that suddenly has to stretch a lot further.
New to Wales
Help in their own language while they learn how things work here and settle in.
Everything they need to manage on their own. On their own phone.
Money, letters, knowing what to do next, and getting help when the office is shut. TIFA Next covers all of it in one place, in the language they think in.
Help at 11pm on a Sunday, when the office is shut.
The assistant answers in plain words, in their own language. It shows where each answer came from and turns it into steps they can act on. It works through their money plan with them, explains letters line by line, and only remembers what they choose to tell it.
When something needs a person, it says so. Help now and their support team are always one tap away.
- Sources and suggested actions with every answer
- Works with their money plan and their letters
- Conversations stay private and never go into a review pack
Photograph the letter. Understand it in a minute.
Bills, benefit letters, tenancy notices. They tend to arrive in the same week, written for someone who already knows the system. Young people take a photo or paste the text. TIFA Next checks the file is safe, keeps the original, and explains what it means and what to do next.
- Every upload safety checked before anyone opens it
- The original stays next to the explanation
- One tap to ask a follow-up question or read it aloud
A weekly plan, and what actually went out.
They set a weekly plan with the amounts they know: allowance or wages in, then rent top-up, gas and electric, phone, food and travel out. They log spending as it happens, and TIFA Next shows the gap while there’s still time to fix it. It never guesses what they’re entitled to.
- Plan against actual, every week
- A shortfall shows up before it turns into arrears
- The assistant can work through it with them
Start with a baseline. Then show the progress.
Each young person rates their own skills at the start. Their worker agrees, or changes a rating and records why, and the original stays on file. Short guides teach the next step, read aloud if they’d rather listen. Then they show they’ve got it: understood, done with help, done on their own.
- Every review measured against the baseline
- Their own ratings are never overwritten
- Teach-back records what they can do, not what they’ve read
And the rest of their week.
Daily check-in
Five faces and an optional note. They decide whether their support team sees it, and it never affects their points.
Help now
A separate route to a responsible person, with your independent advocacy service listed first.
Support requests
They see who has picked up their request and what happens next, then confirm when the help arrived.
Messages
Messages go to their allocated support team and stay on the record.
What’s on
Activities near them. They request a place, ask for travel help, and it lands in their calendar once confirmed.
Rewards
Points for taking part, approved by your team. Essential support never depends on points.
Local information
Your council’s own guides to local services. Every item has a review date, so nothing goes stale.
My team and sharing
They can see who supports them and what is shared with whom.
Built for Wales, by a provider that works here every day.
TIFA Next follows the Social Services and Well-being (Wales) Act 2014, the reviews your teams already run, and the language each young person chooses to speak.
Cymraeg from the first screen
Young people choose English, Cymraeg or Arabic when they sign in, and switch whenever they like. Arabic reads right to left, as it should.
Voice and control, on the record
Their own words go into every review pack. They say whether they agree with their plan. Their original skill ratings stay on file even when a worker changes one.
Reviews the Welsh way
Packs for the first review, the three-month review and every six-month pathway review, set around Part 6 of the Act.
Read aloud, on the phone
Guides and answers read aloud using the phone’s own voice. No cloud speech service involved.
The evidence, without the chasing.
Personal advisers, social workers and support workers each see the young people assigned to them. Goals, shared check-ins, support requests and everyone’s commitments sit in one record. When a review comes round, the pack is already there.
Review packs, ready when you are
Packs for the first review, the three-month review and every six-month pathway review. Built from the record as it stands, locked once generated, downloaded as a PDF. They hold the young person’s own words and their worker’s view.
Everyone’s commitments in one plan
The council’s, the provider’s and the young person’s. Each has an owner, a date and how it will be shown: they say so, their worker confirms it, a letter shows it, or a confirmed place shows it.
Reporting across your cohort
Progress across every young person you support, without opening anyone’s private conversations.
Safeguarding responders
Help now requests go to your named safeguarding responders, who acknowledge them on the record.
Your content, your events
Your team drafts, approves and publishes local information and events. The audit log records who published what.
The right people, nobody else
Caseload changes need approval. Staff sign in with an authenticator code. Technical administrators can’t open young people’s records.
Your council’s name on it. Your services in it.
Every council gets its own TIFA Next, set up for your authority: your branding, your local information, your help contacts and the features you want switched on. It runs in its own workspace with its own database, so young people only ever see your council and nobody else’s data sits next to theirs.
Private where it should be. Shared where it needs to be.
Young people need to trust the app before they’ll use it. Councils need to trust it before they’ll fund it. Here’s how it earns both.
Your own workspace
Each council’s young people are kept in that council’s workspace, with its own database.
Hosted in the UK
Data and AI processing stay in the UK.
Private conversations
Assistant conversations never go into review packs or reports.
Check-ins are theirs
A check-in reaches the support team only when the young person chooses to share it.
Help now reaches named people
Restricted requests go to your safeguarding responders and are acknowledged on the record.
Safe uploads
Every photo or file is checked before anyone can open it.
Strong sign-in
Staff sign in with an authenticator code. Young people activate their account from an invitation.
Need-to-know access
Workers see the young people assigned to them. Technical administrators can’t open records.
From first call to first young person.
See it working
A 30-minute demo with your council’s name on it. The app as a young person sees it, then as your team does.
Set it up
We build your workspace: branding, local information, help contacts, staff accounts and the features you want on.
Invite young people
Workers send each young person an invitation and help them sign in the first time.
Review and report
The record builds from day one, so the first review pack and your first report are already filling up.
What councils ask us.
Who is TIFA Next for?
Young people in care, in supported accommodation, and leaving either. Councils use it with their own caseload. Providers can use it with the young people they support.
Does the assistant replace workers?
No. It handles the questions that come up at any hour and tells young people when they need a person. Help now and their support team are always in the app.
What goes into a review pack?
Counts, goals, the young person’s own words and their worker’s view. Never check-in notes, Help now content or assistant conversations. Once generated, a pack can’t be edited.
Is it available in Welsh?
Yes. Young people choose English, Cymraeg or Arabic when they sign in and can switch at any time.
Where is the data kept?
In your council’s own workspace and database, hosted in the UK. Nothing is shared between councils.
Do young people need to download anything?
No. TIFA Next runs in the browser on any phone, tablet or laptop.
Can we choose which features are switched on?
Yes. Features such as the skills assessment and pathway review packs are switched on or off for each workspace.
Can it carry our branding?
Yes. Your name and colours, your local information and your help contacts. Young people see your council.